Terms & Conditions
By commissioning Facepaw studios , you are agreeing to the following terms & conditions.
We would appreciate that this page would be read in full before a quote form is sent.
If you are under the age of 18, unfortunately we will not be able to work with you, sorry. This is for legal reasons.
By commissioning Facepaw studios , you are agreeing to the following terms & conditions.
We would appreciate that this page would be read in full before a quote form is sent.
If you are under the age of 18, unfortunately we will not be able to work with you, sorry. This is for legal reasons.
A deposit is required before your place in the queue is secured. This payment is non-refundable, and will be required within 7 days of of both parties accepting the quote. The deposit will vary or full payment may be required depending on the item ordered. Generally, suits will require a 25% deposit, we will not start building until 50% of the payment has been made and the suit will be sent once full payment has been made and postage has been covered.
single parts require full payment upfront.
Payment
we accept PayPal.
please use goods &services option for this.
A minimum 25% deposit (to hold your place in our queue) must be made with in two weeks (this is non-refundable) of response or you will be required to reapply.
You must have control of you finances, and your PayPal account must be your own. Please do not use someone else 's account.
Progress & updates
we will show photos after every stage or on request.
You are welcome to request photo updates, but sending multiple emails in a short space of time is not acceptable.
Please follow our twitter and Facebook pages for the latest updates.
Warranty
Once you have received your suit there will be a 30 day warranty. This means that if for some reason something breaks or a seam pops we will happily fix it for free until the 30 days have passed. After that period I will require a fee charged by the hour plus material costs. You will also be responsible for postage costs.
However, if we suspect the suit has been modified in any way it will be sent straight back and the warranty will be void.
Please wash your fursuit before returning it to be fixed as it will get your repairs done much quicker. Not washing the suit before sending will incur an added cost.
Cancelling commissions
we have the right to decline any commission request for whatever reason We see fit. This includes requesting to make copyrighted characters. we will also cancel any commission if the customer is rude, offensive or unreasonable.
If you wish to cancel your commission, that is fine and your money will be returned dependent on how much work has been completed, but the deposit will not.
In the case of non-replying clients, if no response is received from the customer within one month of contact being made without a reason being given beforehand, the project will be considered abandoned. The deposit will not be returned in this case.
Commissioning a suit
If commissioning a fullsuit, we will require a duct tape dummy (DTD) please make sure this is done as precise as possible as this will be the the template we use for your suit . we advise you to get some one to help out as its much easier.
We accept no responsibility if this process is not followed correctly as we work with what has been provided.
By commissioning Facepaw studios you are confirming that you are over the age of 18. Unfortunately we cannot accept orders from those under 18.
Warranty
Only the highest quality materials will be used. Do not ask for a lower cost by using lower quality materials.
As mentioned above, we will not make copyrighted characters.
Please ensure your reference art is accurate and that any alterations or specific details are discussed during the initial communication.
If you are under the age of 18, unfortunately we will not be able to work with you, sorry. This is for legal reasons.
You must have control of your finances, and your PayPal account must be your own. Please do not use someone else 's account.
If you do not respond to your quote within 14 days you will need to resubmit another quote form.
Please insure all information sent to us is 100% correct e.g. Quote form, Duck tape dummy (DTD) , reference sheet etc.
We accept no responsibility for any incorrect information given to us during the quote process
Time- frame/delivery
The time frame for each commission can vary. Complex costumes will take longer then simple designs.
your commission will be shipped after full photos have been taken and full payment has been received.
Once your commission has been shipped we accept no responsibility for any damage caused by the postal service. If any damage has been caused when you receive you commission, you should contact the post office/ courier service immediately.
When contacting us please allow 24 hours between responses. This may be longer if we are away from the studio, but we will inform you if we are away.
The time frame for each commission can vary. Complex costumes will take longer then simple designs.
your commission will be shipped after full photos have been taken and full payment has been received.
Once your commission has been shipped we accept no responsibility for any damage caused by the postal service. If any damage has been caused when you receive you commission, you should contact the post office/ courier service immediately.
When contacting us please allow 24 hours between responses. This may be longer if we are away from the studio, but we will inform you if we are away.
Shipping and extra fees
The buyer is responsible for all shipping costs.
We are not responsible for any customs or VAT charges that are added once delivered. Please make sure you look these up before ordering, especially if ordering from outside the UK.
The buyer is responsible for all shipping costs.
We are not responsible for any customs or VAT charges that are added once delivered. Please make sure you look these up before ordering, especially if ordering from outside the UK.
Your commission will be null and void if any of these terms are broken.